Privacy Policy

Tasmanian Energy Company (TECTAS) is committed to providing quality services and ensuring the privacy of your personal information. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), which govern the way we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.


What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:

  • Names

  • Addresses

  • Email addresses

  • Phone numbers

We collect this information in a variety of ways including:

  • Direct interactions (interviews, phone calls, emails)

  • Through our website www.tectas.com.au

  • From cookies and third-party services

  • Publicly available sources

  • Social media and marketing platforms

We collect your Personal Information for the primary purpose of delivering our solar energy services, client support, and marketing. We may also use your Personal Information for related secondary purposes you would reasonably expect.

You may opt out of our marketing communications at any time by contacting us in writing or using unsubscribe links where available.


Sensitive Information

Sensitive Information, as defined in the Privacy Act, includes information about your:

  • Racial or ethnic origin

  • Political opinions

  • Religious or philosophical beliefs

  • Trade union membership

  • Criminal record

  • Health information

We only collect and use sensitive information:

  • With your consent

  • For the primary purpose it was provided

  • For directly related secondary purposes

  • As required or authorised by law


Third Parties

Where practical, we collect Personal Information directly from you. In some cases, we may receive information from third parties. If this happens, we will take reasonable steps to ensure you’re made aware of the information provided to us.


Disclosure of Personal Information

Your Personal Information may be disclosed:

  • To third parties where you have consented

  • Where required or authorised by law


Security of Personal Information

Your Personal Information is stored securely and protected from misuse, loss, and unauthorised access, modification, or disclosure.

When your information is no longer needed for its original purpose, we will take steps to destroy or de-identify it. Most information is stored securely for a minimum of 7 years.


Access to Your Personal Information

You have the right to access and update your Personal Information, subject to certain exceptions. To do so, please contact us in writing.

We will not charge a fee for access requests, but may charge an administrative fee for providing a copy. For security, we may ask for identification before releasing any data.


Maintaining the Accuracy of Your Information

We aim to keep your Personal Information accurate and up to date. If you believe the information we hold is inaccurate, please notify us so we can update our records and continue providing quality service.


Policy Updates

This policy may be updated from time to time and the latest version will always be available on our website.


Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Tasmanian Energy Company (TECTAS)
✉️ admin@tectas.com.au
📞 1300 970 737